How to recreate an Outlook profile

How to recreate an Outlook profile

Issue

How to recreate an Outlook profile when Outlook desktop client is not opening or malfunctioning. However, users can see all folders and the messages with Outlook Web.

Resolution
1. Close Outlook
2. Open the Control Panel (click on Start, and type "Control Panel" and click the search result)
3. Select "View by: Large icons" in the top right.
4. Select "Mail (Microsoft Outlook 2016) (32 bit)"
5. Select "Show Profiles..."

6. Click "Add...", and create a new profile. You can call it any name you like. Follow the prompts to set it up.
7. At the bottom, under "Always use this profile", select the new profile you just created from the list.
8. Open Outlook again. It will take a while to open as it re-downloads your mailbox from the server.
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